Testimonials

“John and SAIL Consulting Group have been a valuable and trusted partner to The Commonwell Mutual Insurance Group. They played an instrumental role in helping us establish a continuous improvement and optimization program for our commercial, farm, home and auto business. They partnered with our leaders and optimization specialist’s across operations - in claims and underwriting to establish a standardized framework that is focused on improving member experience, employee engagement and improved results that are measurable and aligned to organizational priorities. John’s role as a coach and advisor enabled us to enhance our internal capabilities within our people and instill a permanent continuous improvement culture. I would recommend John and SAIL Consulting Group to anyone looking to build a permanent and self-sustaining continuous improvement program that will enhance and optimize their operations."  

Garth Winterton, VP Operations 

Claims & Underwriting

"As a major partner for RSA Canada John was an invaluable strategic advisor on operational implementation, process improvement & helped to streamline customer experience for our insureds. His technical P&C knowledge proved invaluable to help quickly and adeptly identify opportunities for deepening the relationship & his understanding of the customer, franchisee & insurer pain points materially improved day to day operations for RSA Claims. His leadership, pragmatic approach to generating sustainable solutions & business acumen proved invaluable."
Ewen Cameron, SVP Claims

"In my time working with John I found him to be very professional.  I could always count on John to really listen to my concerns as a customer & then work with me to implement a plan to address them in a way which was fair and a win win for both parties." 

Peter Kalantzis, AVP Procurement

"I had the pleasure of working with John as his Regional VP at RBC. John is extremely solution oriented, a thought leader & strategic thinker. During his tenure at RBC, John brought about many positive changes that impacted People and results in a positive direction." 

Seema Sharma, RVP Field Sales

"My experience working with John during the black belt training at RBC. I saw the benefits that he delivered to multiple lines of business at RBC Insurance through a balanced scorecard/management operating reports project. The way that he drove adoption of this new framework by listening to the voice of the customer & partnering with his project sponsors & SME’s to achieve benefits that led to improved productivity, service, quality & cost reduction."

Girges Yousef, Master Black Belt Coach